Contacting
Need help with your order?
Our support team is here to help with questions about orders, shipping, tracking, returns, refunds, or product information.
For customers in the Netherlands and the European Union, please contact us through our official support email.
Support Email
sac@zarkpet.com
Response Time
Our support team replies within 24–48 business hours, Monday to Friday.
Before Contacting Us
To help us assist you faster, please include:
Your order number;
The email address used at checkout;
A clear description of your question or issue;
Photos or videos, if your item arrived damaged, defective, or incorrect.
Order Tracking
If your order has already been shipped, you can track it using the tracking link sent to your email.
If you did not receive your tracking email, please contact our support team with your order number.
Returns and Refunds
For return or refund requests, please contact us before sending any item back.
Our team will review your request and provide the correct return instructions.
Important
Please do not send products back without contacting our support team first.
Items returned without prior instructions may not be accepted.