Privacy policy
Last Updated: June 2026
At Purelay Clean, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, place an order, contact our support team, or interact with our services.
Data Controller For the purposes of this Privacy Policy, Purelay Clean is responsible for the personal information collected through this website. For privacy-related questions, you can contact us at sac@purelayclean.com.
Information We Collect We may collect the following information: your name; your email address; your shipping and billing address; your phone number, if provided at checkout; your order details; your payment confirmation details; your IP address; your device and browser information; your website activity, such as pages viewed, products added to cart, and checkout activity; any information you voluntarily provide when contacting our support team.
Payment Information Payments are processed securely through third-party payment providers. Purelay Clean does not store your full credit card details or full payment information on our servers. Payment providers may collect and process your payment details according to their own privacy and security policies.
How We Use Your Information We use your personal information to: process and deliver your orders; confirm payments; send order confirmations and tracking updates; provide customer support; handle returns, refunds, cancellations, and damaged item claims; improve our website, products, and customer experience; prevent fraud, abuse, and unauthorised transactions; comply with legal, tax, accounting, and regulatory obligations; send marketing emails, only when permitted or when you have subscribed.
Email Marketing If you subscribe to our newsletter or agree to receive marketing messages, we may send you promotional emails, product updates, offers, and store news. You can unsubscribe at any time by clicking the unsubscribe link in the email or by contacting us at sac@purelayclean.com.
Cookies and Tracking Technologies Our website may use cookies and similar technologies to improve your browsing experience, remember your preferences, analyse website traffic, measure advertising performance, and personalise content. You can manage or disable cookies through your browser settings. Please note that some website features may not function properly if cookies are disabled.
Sharing Your Information We may share necessary personal information with trusted third-party service providers, including: e-commerce platform providers; payment processors; shipping and logistics providers; email and customer support tools; analytics providers; advertising platforms; fraud prevention and security providers; legal, accounting, or compliance service providers, when required. We do not sell your personal information.
International Data Processing Some of our service providers may process or store data outside the UK. When this happens, we take reasonable steps to ensure your personal information is handled securely and in accordance with applicable data protection laws, including the UK GDPR.
Data Retention We keep your personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy, including order history, customer support, accounting, tax, fraud prevention, and legal compliance.
Your Rights Under UK data protection law, you may have the right to: request access to the personal data we hold about you; request correction of inaccurate or incomplete data; request deletion of your personal data; request restriction of processing; object to certain types of processing, including marketing; request a portable copy of your data; withdraw consent where processing is based on consent. To exercise your rights, please contact us at sac@purelayclean.com.
Complaints If you are located in the United Kingdom, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk if you believe your personal data has been handled incorrectly. We encourage you to contact us first so we can try to resolve your concern.
Security We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure. However, no online system is completely secure.
Third-Party Links Our website may contain links to third-party websites. We are not responsible for their privacy practices and recommend reviewing their policies before providing any personal information.
Children's Privacy Our website and services are not intended for children. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us at sac@purelayclean.com.
Changes to This Privacy Policy We may update this Privacy Policy from time to time. Any updates will be posted on this page with the revised date.
Contact For questions about this Privacy Policy, please contact us at sac@purelayclean.com.