Terms of service
Last Updated: June 2026
Welcome to Purelay Clean.
These Terms of Service explain the rules and conditions for using our website and purchasing products from Purelay Clean. By accessing our website, browsing our store, placing an order, or using any of our services, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website or place an order.
General Information This website is operated by Purelay Clean. Throughout the site, the terms "we", "us", and "our" refer to Purelay Clean. The terms "you", "customer", and "user" refer to any person visiting the website, using our services, or purchasing products from our store.
Online Store Terms By using this website, you confirm that you are legally allowed to make purchases online in your country of residence. You agree not to use our products, website, or services for any illegal, unauthorised, fraudulent, or harmful purpose. You must not attempt to interfere with the security, functionality, or operation of the website.
Products and Product Information We make reasonable efforts to display our products, descriptions, images, prices, and availability as accurately as possible. However, we cannot guarantee that product images, colours, dimensions, or other details will appear exactly the same on every device or screen. Product availability may change without notice. We reserve the right to modify, update, discontinue, or limit the availability of any product at any time.
Prices and Payments All prices are displayed in British Pounds (£). Prices may change at any time without prior notice. Payment must be completed and approved before an order is processed. We use third-party payment providers to process payments securely. Purelay Clean does not store your full credit card information on our servers.
Orders After placing an order, you may receive an order confirmation by email. Receiving an order confirmation does not guarantee that the order has been accepted, processed, or shipped. We reserve the right to cancel or refuse any order if there is an issue with payment, stock availability, shipping information, suspected fraud, pricing errors, or violation of these Terms of Service. Customers are responsible for providing accurate and complete order information, including shipping address, email address, and contact details.
Shipping Shipping times, costs, tracking information, delays, and delivery conditions are explained in our Shipping Policy. Estimated delivery times are not guaranteed and may vary due to carrier operations, customs procedures, local holidays, weather conditions, or other events beyond our control.
Returns and Refunds Returns, refunds, cancellations, damaged items, defective products, and incorrect items are handled according to our Refund & Return Policy. Please do not send any product back without contacting our support team first.
Promotions and Discounts From time to time, we may offer promotions, discounts, bundles, or special offers. Promotions may be limited by time, product, quantity, location, or other conditions. We reserve the right to modify, cancel, or refuse any promotion at any time if misuse, error, fraud, or abuse is suspected. Discount codes cannot be exchanged for cash and may not be combined with other offers unless clearly stated.
Accuracy of Website Information We aim to keep all information on our website accurate and up to date. However, errors may occur, including pricing errors, product description errors, stock errors, typographical errors, or technical issues. We reserve the right to correct any errors, update information, cancel orders, or modify content at any time without prior notice.
Customer Responsibilities By using our website or placing an order, you agree to: provide accurate and complete information; use the website only for lawful purposes; review your order details before completing payment; contact us promptly if you notice an issue with your order; follow the instructions provided by our support team for returns, refunds, or damaged item claims.
Intellectual Property All content on this website, including text, images, logos, graphics, product photos, designs, icons, videos, and other materials, belongs to Purelay Clean or its content providers. You may not copy, reproduce, distribute, modify, sell, or use any content from this website without written permission.
Third-Party Tools and Links Our website may include third-party tools, payment providers, analytics tools, advertising platforms, shipping services, or external links. We are not responsible for the content, accuracy, security, availability, or practices of third-party websites or services.
Limitation of Liability To the maximum extent permitted by applicable law, Purelay Clean shall not be liable for indirect, incidental, special, consequential, or punitive damages resulting from your use of the website, products, or services. Nothing in these Terms of Service is intended to limit any mandatory consumer rights you may have under UK law.
Product Use Customers are responsible for using products according to the instructions, intended purpose, and reasonable care guidelines. Purelay Clean is not responsible for damage caused by misuse, improper care, or unauthorised modification.
Privacy Your personal information is handled according to our Privacy Policy. By using our website or placing an order, you acknowledge that your personal information may be collected and processed as described in our Privacy Policy.
Changes to These Terms We may update these Terms of Service from time to time. Any updates will be posted on this page with the revised date. Your continued use of the website after changes are posted means that you accept the updated Terms of Service.
Governing Law These Terms of Service are governed by the laws of England and Wales. Nothing in these Terms removes or limits any mandatory rights you may have as a consumer under UK consumer protection law.
Contact For any questions about these Terms of Service, orders, products, shipping, returns, refunds, or customer support, please contact us at sac@purelayclean.com.